This website is owned and operated by Pritchard Spray Technology Ltd. Their registered address is 47 Butt Road, Colchester, Essex, CO3 3BZ, a registered company in England with registration number 06853671. As a user of this website you acknowledge that any use of this website’s contents, and any transaction carried out via it, is subject to our terms and conditions:
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website. It is your responsibility to read the terms and conditions. Entering into a transaction with Pritchard Spray Technology Ltd will signify your acceptance to be bound by our current terms and conditions. These are the only terms on which ANYWAY Spray Products may be purchased, offered or provided. Any attempt by the customer to use its own terms and conditions of purchase shall be void. These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Pritchard Spray Technology. Please read the terms and conditions carefully before placing any order. All transactions with Pritchard Spray Technology will be governed by these terms and conditions. Failure or delay by Pritchard Spray Technology Ltd. in enforcing or partially enforcing any provision of terms and conditions shall not be construed as a waiver of any rights.
All references to the ‘company,’ ‘us,’ ‘our,’ ‘we’ or ‘Pritchard Spray Technology’ means Pritchard Spray Technology Ltd. All references to ‘you,’ ‘your,’ the ‘user’ or the ‘customer’ mean the person or persons, using the website, making a transaction such as a donation or purchasing goods or agreeing to purchase goods, from Pritchard Spray Technology Ltd. All references to the ‘Website’ shall include reference to all URL’s owned by Pritchard Spray Technology. ‘Business Day’ means a day other than a public holiday, a Saturday or a Sunday on which commercial banks are open for general business in London, England. ‘Transaction’ means any donation made by, or contract to purchase goods entered into by, a user of the website with Pritchard Spray Technology Ltd. ‘Communications’ includes communication by telephone, fax, email, mobile phone text message and postal or courier service. ‘Deemed day of receipt’ can only be on a business day and means, in the case of telephone communications the time and day of the connected call between Pritchard Spray Technology Ltd and you, in the case of fax at the point of the sender’s time and date stamp if between 9 am and 5 pm on the UK’s time zone and if outside those hours at 9 am on the following business day, in the case of email at the point of the sender’s time and date stamp if between 9 am and 5 pm on the UK’s time zone and if outside those hours at 9 am on the following business day, in the case of mobile phone text message at the point of the sender’s time and date stamp if between 9 am and 5 pm on the UK’s time zone and if outside those hours at 9 am on the following business day, in the case of postal service two business days after the proven date of posting, and in the case of courier deliveries at the time and on the date recorded when the communication was signed for. ‘Pritchard Spray Technology Ltd business hours are 9.00 am to 5.00 pm on the UK’s time zone on a business day. ‘Goods’ means goods purchased by you from Pritchard Spray Technology Ltd. Jurisdiction, Territorial Limitations & Severability All transactions shall be governed by and construed in accordance with English Law and any dispute between the user and Pritchard Spray Technology Ltd will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights under English law. If any part of these terms and conditions is held by any court of England and Wales to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
Order processing, pricing, point & time of contract
Orders – We are pleased to accept orders by any of the following methods: Online transaction (secure server), e-mail (unsecure), telephone, post or fax. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Maestro, Solo and Paypal. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. No order shall be deemed to be accepted by Pritchard Spray Technology Ltd. until a written acceptance of the order is issued by Pritchard Spray Technology Ltd. or (if earlier) Pritchard Spray Technology Ltd. commences to fulfil the order in whole or in part. All prices are shown in pounds sterling (£) and are inclusive of UK Value Added Tax (‘VAT’). VAT will be charged at the prevailing rate unless clearly stated otherwise. All prices are subject to change without prior notice. Pricing and Print Errors – Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice. A transaction is concluded and creates a time of contract when Pritchard Spray Technology Ltd receives your cleared funds for the purchase being made. All contracts occur at the place of processing which is at Pritchard Spray Technology’s office at Godfreys, Rectory Road, Langham, CO4 5PW England.
Payment terms and title to goods
Pritchard Spray Technology Ltd dispatch products every working day – Monday to Friday. Excluding UK public holidays. All orders will be processed and dispatched within 48 hours of your order being made. All products are sent by standard delivery and should arrive within 3 – 5 working days. Every effort is made to ensure that delivery is made within the estimated time scales and within a maximum of 30 business days. If for any reason we cannot do this we will get in touch to let you know what is happening within 21 business days of your transaction with us. If there is a problem with the availability of your chosen goods our customer services staff will let you know the likely delivery date within 28 business days of your transaction with us. Please allow additional time (details on request) for the delivery of special order items. Pritchard Spray Technology Ltd reserves the right at its sole discretion to make partial deliveries of the ordered goods. If you have any delivery queries, please call our customer service centre on +44 (0) 20 328 70747. Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can be obtained from our Customer Service Department. All delivery charges are subject to change without prior notice. Should you live in a remote region, there may be an additional shipping charge. We will contact you prior to despatch should this be the case. In the event of any goods delivered by us being, damaged in transit, orders deficient of items shown on the delivery note, or failing to match the items ordered by you, then such details must be notified by you to us within seven business days of receipt in order to make any claim for compensation or replacements from us under our warranty see clause 8. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory and as a complete delivery in full consideration of the transaction. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown not to have been received by the customer.
Customer Feedback, Compliments & Complaints
Warranty & Returns Policy
ANYWAY Spray Products comes with a 1 year limited warranty from the date of the transaction as defined in clause 4 (d) against defects in materials and workmanship. Should your ANYWAY Spray product prove defective within the warranty period you should return it to the retailer that you originally purchased it from. Pritchard Spray Technology Ltd will at its sole discretion repair or replace the damaged item(s). This warranty excludes faults caused by accident, neglect or misuse. This warranty does not affect your statutory legal rights under English law. If you purchased products directly from the Pritchard Spray Technology Ltd website or by mail order you will need to contact our customer services department for a Returns Authorisation Number. Pritchard Spray Technology Ltd. will only accept returns where the defect is notified to us within 14 business days of delivery. Once Pritchard Spray Technology Ltd have been notified and provided a Returns Authorisation Number the item must then be returned with a copy of the original receipt to our customer services department for your warranty to be effective within 28 business days. Please include a note clearly indicating the defect. Please ensure the product has been emptied before return. If you find a fault with a newly purchased product please return it to the retailer that you originally purchased it from within 28 days and include a note explaining the defect. If the retailer is unable or unwilling to assist you please contact our customer services department for a Returns Authorisation Number. The item must then be returned with a copy of the original receipt to our customer services department for your warranty to be effective. Please include a note clearly indicating the defect. We will exchange the item or refund the full cost, including any delivery charges incurred, at our absolute discretion in accordance with our warranty policy. When returning faulty goods be aware that any refunds or exchanges may take up to 10 business days. We recommend that all items be returned either by SPECIAL or RECORDED postal delivery or courier with adequate insurance. We advise you to make a note of the tracking number, and to provide your contact details on the reverse of package used to return goods. We cannot accept any responsibility for goods not received by us. Refunds of delivery costs will only be paid for the return of faulty goods if we have been advised of the problem within 28 days of purchase. Please note that any exchange or refund for any new and unused ANYWAY Spray Products once they have left our premises is at our sole discretion.
Customer Service Department
Pritchard Spray Technology Ltd.
Godfreys, Rectory Road
Langham, Colchester, Essex. UK
Telephone: +44 (0) 20 328 70747
Limitations on Liability & Indemnity
We shall not be liable or be deemed to be in breach of contract by reason of any delay in performing or failure to perform any of our obligations where such delay or failure is due to any cause beyond our reasonable control, and in such circumstances we shall be entitled to a reasonable extension of time for performing such obligations. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control; Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Pritchard Spray Technology Ltd. or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery, material breach of contract or other default of our suppliers or sub-contractors. If by reason of such circumstances it shall become impossible within a reasonable time for us to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated reasonable delivery charges.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence.
Consumer Protection (Distance Selling) Regulations 2000
You have a right to cancel your order within seven business days following the day after the date of delivery of your goods purchased via a transaction with us, for any unused item purchased through our website under the distance selling regulations for a refund. Should you wish to cancel any order, you can e-mail, fax or write to us quoting your order number. All goods are returned at your own expense unless the item is deemed faulty and our warranty under clause 8 applies, in which case we will refund the cost on receipt of the goods. Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within thirty business days of receipt of the goods by us.
Third Party Rights
The Contracts (Rights of Third Parties) Act 1999 will not apply to this Agreement and no person other than the Parties will have any rights under it. The terms of this Agreement may be varied, amended or modified or this Agreement may be suspended, cancelled or terminated by agreement in writing between the Parties or this Agreement may be rescinded (in each case), without the consent of any third party.
This website is owned and operated by Pritchard Spray Technology Ltd. Their registered address is 47 Butt Road, Colchester, Essex, CO3 3BZ, a registered company in England with registration number 06853671. As a user of this website you acknowledge that any use of this website’s contents, and any transaction carried out via it is subject to the terms and conditions below:
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of the website shall signify your acceptance to be bound by the current terms and conditions. These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Pritchard Spray Technology. Please read the terms and conditions carefully before placing any order. All transactions with Pritchard Spray Technology will be governed by these terms and conditions.
The type of information that we will collect will include:
Your title and name
Contact telephone numbers
Order and Payment details
When registering your details online you do so on the understanding that you are aware of the intended purpose for the collection of data. Our website contains links to third party websites operating their own terms and conditions and privacy policies. Pritchard Spray Technology is not responsible for the policies of any linked third party websites. Jurisdiction, Territorial Limitations & Severability All transactions shall be governed by and construed in accordance with English Law and any dispute between the user and Pritchard Spray Technology Ltd.. will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. If any part of these terms and conditions is held by any court of England and Wales to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
Fraud Protection Entitlement to disclose and share data
Accepted communication methods and recording and storage of them
You accept that we may contact you by any of our defined communication methods in our General Terms & Conditions. You accept that we will monitor and may record any communication with have with you. Restriction – protecting data use within the European Economic Area We will not hold any data on you outside the European Economic Area. Implied acceptance of inherent online security risks We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence. Limited liability to acts of negligence. Please see clause 9 of our General Terms & Conditions.
We are fully committed to providing full security both through our on-line and telephone ordering services. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties. (For Netscape click the ‘security’ icon on the tool bar and check the SSL2 and SSL3 boxes. For Internet Explorer go to view, menu, find ‘Internet Options’ click on ‘Advanced’ and check the SSL2 and SSL3 boxes. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen).